Home > BPM, Enterprise 2.0, web 2.0 > Where Business Process Management & Social Technology meet

Where Business Process Management & Social Technology meet

I recently authored a paper (soon to be published) focused on how organisations are currently undergoing a paradigm shift where existing Business Process Management (BPM) methodologies and organisational structures are being enhanced by emerging social technology applications such as wiki’s, blogs, micro-blogs and instant messaging.

Within organisations these applications are typically categorised as Enterprise 2.0. This movement is evidenced in the literature by Rito-Silva et al (2009) who discuss the view that business processes should not stifle human intervention, and social technology should be embedded within the modelling and execution phases of processes. They believe that this will support the bottom up design approach to model development and execution. This is a radical change from traditional Business Process Re-engineering and BPM approaches.

As outlined by Rito-Silva et al (2009), a key factor of emerging Business Process Management methodologies will be agility (Dreiling, 2009), and this issue can be supported by the application of social technologies. I’ll present these factors soon once this paper is released.

Future research: Organisational (collective) intelligence for process improvement (via BI).

Antonio Rito Silva, Rachid Meziani, Rodrigo Magalhaes, David Martinho, Ademar Aguiar and Nuno Flores (2009). AGILIPO: Embedding Social Software Features. Center for Organizational Design and Engineering – INOV, Rua Alves Redol 9, Lisbon, Portugal

Dreiling, A. (2009). Business Process Management and Semantic Interoperability
Challenges Ahead. Handbook on Business Process Management – Springer.

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Categories: BPM, Enterprise 2.0, web 2.0
  1. September 10, 2010 at 10:06 am

    When will your work be published and h2 get it? Thanks.

    • October 15, 2010 at 10:16 pm

      Hi Dominic, we are looking for a journal or conference outlet for this paper at the moment & will post a link once decided. Thanks for asking.

  2. December 14, 2010 at 10:09 pm

    Hi Paul,
    Sounds interesting!
    I’m just wondering – we did some research of our own earlier this year, and myself and a colleague jointly created free on-demand webinar covering our analysis. Have you seen it? I’d be really interested to hear your feedback. The webinar’s here: http://www.mwdadvisors.com/library/detail.php?id=224. It’s about 25 minutes long.

  1. September 10, 2010 at 11:40 am
  2. October 15, 2010 at 5:44 pm

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